We are here to help every day, whether you need us or not. That's why we price our annual Maintenance / support subscriptions on a yearly basis.
The goal of Annual Maintenance support is to have the software run as smoothly and seamlessly as possible, and you don't even remember that the software exists. However, problems do occur, and when that happens, we want them fixed as quickly as possible. To achieve that, we would like to hear about the problems as soon as they arise.
An annual support subscription is required for the first year, then is renewable every year. You will be notified before your support subscription's expiration date. If an annual support subscription is not renewed no support, or notifications will be provided; Software upgrades, which include major new features, are not included in Annual support subscriptions and are purchased separately.
The annual maintenance is restricted to troubleshooting methods such as assistance with navigating around application menus, bug fixes, if any, verifying /resolving username and password problems, uninstalling/reinstalling basic software applications, and minor modifications to the basic functionality and structure of the application.
Please Note :
Data Entry does not
fall in our region of
H/W & OS are not in our region of our responsibility.
Data Backup is the responsibility of the user.
No. of visits restricted to 2 in any given month. Extra visits chargeable.
A common support structure revolves around gathering the customerís information and to determine the customerís issue by analyzing the symptoms and figuring out the underlying problem. When analyzing the symptoms, it is important to identify what the customer is trying to accomplish so that time is not wasted on ďattempting to solve a symptom instead of a problem.Ē Once identification of the underlying problem is established, then begins sorting through the possible solutions available. This may include, onsite installations, software repair, diagnostic testing, and the utilization of remote control tools used to take over the userís machine for the sole purpose of troubleshooting and finding a solution to the problem
In addition to prepaid support packages, we
also offer per visit facility. Wherein, if a problem arises in the software,
we bill you on visit for the amount mutually agreed upon.